This FAQ provides quick answers to common questions about GLOBO interpretation services. Use it as a guide to better understand our process and get the support you need.
Please note: This temporary, backup solution will assist Child & Family Connections staff and early intervention providers when an Illinois early intervention enrolled interpreter is not available.
Table of Contents
- How can I create an account with Globo Interpreting® services?
- How do I access GLOBO Interpreting® services on a computer?
- How do I access GLOBO Interpreting® services on a tablet or phone?
- Can I book an Interpreter in advance?
- What if I don’t see the language I need in the dropdown list?
- I can still hear the interpreter, but my video image dropped. What do I do?
- Is GLOBO Interpreting® secure?
- What are the best practices for utilizing GLOBO Interpretation Services?
- Can I use GLOBO for translating documents?
- What are some best practices for working with an interpreter?
- Who Do I Contact for Assistance?
How can I create an account with Globo Interpreting® services?
- Request an account by completing the Interpretation Access Request Form: https://go.illinois.edu/Interpretation
- After EIC staff receives your complete Request Form and adds your email to the Globo Dashboard system, you will receive a message directly from Globo HQ (email sent from: auth@globohq.com) to the email address provided.
- To have access to the Globo system, you must click the link Set Up Account in the email from GLOBO to complete your registration and set up a unique password.
Keep your password information safe, as this is your unique account to access Globo services.
How do I access GLOBO Interpreting® services on a computer?
GLOBO’s on-demand audio and video interpreting service is accessible via a web browser through the GLOBO HQ portal. We recommend using the Google Chrome browser for optimal performance. To use interpretation via GLOBO HQ, see the links below:
- How to Use On-Demand Audio Interpreting via GLOBO HQ
- How to Use On-Demand Video Remote Interpreting via GLOBO HQ
How do I access GLOBO Interpreting® services on a tablet or phone?
To access services on a tablet or phone, see How to Request an Interpreter via the GLOBO Connect App
Can I book an Interpreter in advance?
Yes, both Audio and Video Interpreters can be scheduled in advance. To Schedule an Interpreter, see How to Schedule an Audio or Video Call via GLOBO HQ For Zoom, Webex, or Teams.
If you are having issues scheduling an appointment, contact scheduling@helloglobo.com
What if I don’t see the language I need in the dropdown list?
If you don’t see the language you need in the GLOBO HQ dropdown list, you can include it in the notes section of a Scheduled Call Request and GLOBO will work to locate an interpreter for your session. See the Language List document for a full list of actively supported spoken languages. Please note that some languages are not available for video interpretation and are audio only.
I can still hear the interpreter, but my video image dropped. What do I do?
Video quality is adjusted based on your network’s bandwidth. If the bandwidth drops below the minimum threshold the video stream will be temporarily suspended, but the audio stream will continue. Once the bandwidth increases, video will resume. If video does not resume, tap the red end-call button in the upper right corner of the screen to end the call in progress, then place a new video call.
Is GLOBO Interpreting® secure?
Yes, GLOBO Interpreting is secure. See Confidentiality and Safety with Remote Video Interpretation for more information.
What are the best practices for utilizing GLOBO Interpretation Services?
- Once it is determined that an interpreter will be needed for a family, use the existing procedures within your CFC for seeking an interpreter credentialled with the Illinois early intervention system.
- In the consent field, please indicate GLOBO as the interpreter.
- Please make a note in the Child’s Record each time the GLOBO Interpretation Service is utilized, including the interpreter’s name and interpreter’s ID number. Similarly, please share this request with others on the IFSP Team.
Can I use GLOBO for translating documents?
This service is for interpretation only, we are not utilizing the GLOBO Interpretation Service for written document translation services at this time.
What are some best practices for working with an interpreter?
See Tips for Working with an Interpreter for information on best practices.
Who Do I Contact for Assistance?
- GLOBO Interpreting®
Technical Support: Call 1-(800) 555-3010 or email clients@helloglobo.com for
day-to-day needs, user changes, process changes, and reporting of QA issues.
- Illinois Early Intervention Clearinghouse
Email: illinois-eic@illinois.edu
Toll-free: 1-877-275-3227