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Introduction to Early Intervention (EI) Live Video Visits: Frequently Asked Questions

Live video visits (i.e., telehealth or teletherapy) enable you to receive EI services during COVID-19. Live video visits are new to Illinois EI services and are ONLY being offered during the pandemic. Here are some questions you may have about live video visits. 

  • What Are Live Video Visits? 
    Live video visits are EI services provided through the Internet. You and your EI provider will be present in real time. Over an Internet platform, you will see and hear your EI provider. Internet platforms vary; platforms may include Skype for Business and Zoom for Healthcare. 
  • Who Provides Live Video Visits? 
    Your service coordinator and EI provider may provide live video visits. During the visit, the provider will coach you in using EI strategies with your child. 
  • Where and When Can Live Video Visits Be Provided? 
    Your service coordinator will contact you to explain live video visits. If you are interested in live video visits, you will provide consent. Then, you will schedule the live video visit during a convenient time/date. To ensure privacy, we encourage you to conduct the live video visit in a quiet area of your home, to the extent possible. 
  • Why Provide Live Video Visits? 
    During COVID-19, all in-person EI visits are paused. To ensure children receive EI services, Illinois is implementing live video visits so you and your family can continue to receive EI services. 

Introduction to Early Intervention (EI) Live Video Visits: Frequently Asked Questions
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